Frequently Asked Questions

Paradise Pay is a secure digital ticketing and event experience platform that allows you to discover events, purchase tickets, access flexible payment options, and enjoy exclusive partner perks — all in one place.

Yes. Paradise Pay supports local and cross-border events across Africa, with multi-currency and mobile money integrations depending on the event location.

We support:

• Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money)
• Debit/Credit Cards (Visa, Mastercard)
• Bank Transfers (select events)
• Buy Now, Pay Later (BNPL) options (where applicable)

Payment methods may vary by event and country.

Yes. Paradise Pay uses encrypted payment gateways and secure authentication protocols to protect your personal and financial information.

Once payment is successful, your ticket is added to your Paradise Pay card safe and secured.

Ticket transfers depend on the event organizer’s policy. If transfers are enabled, you can securely reassign your ticket through your dashboard.

BNPL allows you to reserve a ticket and pay in installments before the event date. Terms and eligibility vary by event. Failure to complete payments may result in cancellation per the payment agreement.

Canceled events: You will receive a refund based on the organizer’s refund policy.
Postponed events: Your ticket remains valid for the new date unless otherwise stated.

Refund timelines may vary depending on the payment method used.

Refunds are determined by the event organizer. Some tickets are refundable, partially refundable, or non-refundable. Always review the event’s refund policy before purchase.

If the event allows ticket upgrades, you may upgrade by paying the price difference through your dashboard (subject to availability).

There is typically a grace period. If payment is not completed within the allowed timeframe:

• Your ticket may be canceled.
• Any funds paid may be converted to platform credit (subject to terms).

Always review the specific BNPL terms before opting in.

Our support team and event verification teams are available onsite (for major events) or remotely to verify your ticket using your transaction ID and registered email.

Yes. Paradise Pay provides tools for organizers to:

• Sell and manage tickets
• Track sales in real time
• Access analytics
• Offer installment payments
• Integrate sponsor perks and bundles

For partnerships, contact: partnerships@paradisepay.com

Yes. A small service fee may be added to cover payment processing, platform maintenance, and customer support. Fees are displayed before checkout.

Paradise Pay is accessible via web and mobile-optimized platforms. App availability may vary by region.

You can reach us via:

• In-app support
• Email: support@paradisepay.com
• Official social media channels

Response times typically range from 24–48 hours.

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